What happens after I have made a sale?

Congratulations on your sale! Here’s a friendly guide to what happens next

The sale and collector information have both been updated in your Dashboard. You should already receive an email from us to inform you of the sale, and kickstart the following process:

1. Confirm artwork availability

   We'll check in with you to confirm that the artwork is available and ready to ship.

   If your artwork is unavailable, we will work with the buyer to suggest an alternative from your portfolio, or issue a refund if necessary.

2. Provide package details & shipping information

   If the buyer selected shipping: We'll confirm the package dimensions you provided during upload (if any), as well as the address that the artwork will be shipped from, and prepare a shipping label for you.

   If the buyer opted for in-person pickup: We'll work with you and the buyer via email to coordinate pickup arrangements and confirm the address.

3. Packing and shipping support

   We have prepared this Shipping Guidelines for your reference. If you have any special packing needs or require a crate, just let us know. We'll work with you to ensure everything is set up for a smooth shipping process.

4. Certificate of Authenticity

   Include a Certificate of Authenticity with your artwork if you have one. On top of the physical certificate, we will also provide a digital Certificate of Authenticity for the buyer upon receipt of the work.

5. Choose your payment method

   Please indicate your preferred payment method: wire transfer or PayPal.  We only charge a small 2.9% transaction fee, which covers the cost of processing payments—similar to platforms like Shopify or PayPal that you may already use for direct sales.

 

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Here are some frequently asked questions from artists about our post-sale process:

When do sellers get paid?

Sellers receive payment after the artwork has been delivered to the buyer, provided there are no disputes, cancellations, or returns. For more details, please refer to our Terms of Sale and learn more about how artist payouts work on Cohart.

Does Cohart collect sales tax?

Yes, we collect sales tax or VAT based on the buyer's location and remit these taxes ourselves. At the end of the fiscal year, artists are responsible for their individual income tax obligations. We support this process by providing the necessary tax forms, such as W8 or W9.

What if I'm exempt from sales tax?

Regardless of an artist's tax status, we collect sales tax or VAT based on the buyer's location and handle the remittance. Artists remain responsible for their individual income tax obligations at the end of the fiscal year. We'll provide the necessary tax forms (W8 or W9) to assist with this process.

How does shipping work at Cohart?

We charge a percentage of the artwork price to cover shipping and handling costs, with a minimum fee to ensure your artwork arrives safely to its new home. We provide comprehensive shipping support and tracking updates every step of the way.

Domestic Shipping

• Standard fee: 5% of artwork price (minimum $5)
• Oversized handling fee (when applicable): Additional 10%

International Shipping

• Standard fee: 8% of artwork price (minimum $5)
• Oversized handling fee (when applicable): Additional 15%

What qualifies as oversized?

For shipping purposes, we consider an artwork oversized if:

• It requires box shipping AND
• Any dimension exceeds 29 inches (74 cm)

Once we receive payment from the buyer, we'll generate the shipping label and work closely with you to ensure proper packaging and safe delivery. As always, we act as your customer service liaison, providing collectors with updates throughout the shipping process.

When I make a sale, do I ship my artwork to Cohart?

No, artists will ship directly to the buyer, or arrange in-person pickup. Our support team will provide you with all necessary information and documentation for shipping and pickup.

How do I ship the items I've sold?

Please refer to our shipping and packaging guidelines for detailed instructions on how to ship your artwork.

How do In-Person Sales work?

For in-person sales, buyers select "pick-up" at checkout and enter their payment details. There are no shipping fees for in-person sales. We’ll keep both you and the buyer updated to make sure the artwork is safely dropped or picked up.

How does the authentication process work?

Every sale on Cohart includes a digital Certificate of Authenticity, enhancing trust and security in art transactions for both artists and collectors.

How do I withdraw funds from my Cohart account?

You can choose to receive payments via wire transfer, PayPal, or Venmo. We're currently working on implementing a direct deposit payment system for even more convenience.

Can I cancel a sale?

Yes, but please inform us as soon as possible if you need to cancel a sale.

What if I can't ship on time?

If you're unable to meet the scheduled shipping date, please notify us immediately. We'll work with you to reschedule and expedite the shipment of your artwork. Your prompt communication is crucial in this process.