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Buyers FAQs

Here are some frequently asked questions from Buyers on buying artworks on Cohart

How do I buy an artwork on Cohart?

Any user, whether logged in or as a guest, can make purchases on Cohart. You can find your next artwork purchase by browsing Cohart. Simply click on Buy Now button to enter the checkout process.

We have also detailed out what happens after you have made a purchase, take a look.

What payment methods can I use on Cohart?

We offer several payment options to make art purchases accessible to everyone. Buyers can choose from:

  • Credit or debit card
  • Apple Pay or Google Pay
  • Tap-to-Pay for in-person sales (using the Cohart app)
  • PayPal
  • Klarna's "Buy now, pay later" option (learn more about Klarna in our blog)
  • Wire Transfer

Does the buyer or seller get charged a credit card fee when processing payments through Cohart?

Payment processing fees apply to transactions processed through Cohart and vary depending on the seller’s current Cohart plan. These fees are deducted from the seller’s payout unless otherwise stated at checkout. Buyers pay the listed artwork price plus any applicable sales tax, shipping, or other checkout charges.

How do I know the artworks are real?

Cohart reviews seller profiles to help ensure artists, galleries, and creative businesses are presenting legitimate work through the platform. For eligible purchases made through a Cohart artwork listing, a digital Certificate of Authenticity is generated and sent to the buyer after purchase. Some sellers may also include their own physical certificate.

If you have questions about a specific artwork or seller, contact us at hello@cohart.com and our team can help review the profile or listing. 

 

What if my artwork breaks after I purchase it?

If your artwork arrives damaged, please inform us within 48 hours of receipt, and we will facilitate the return process. Beyond this initial window, kindly contact us via email, and the artist may offer assistance with repairs or guide you to a reputable restoration company as appropriate.
 

Is my purchase eligible for a refund?

Buyers may submit a return request within 48 hours of delivery. Return requests are reviewed on a case-by-case basis in coordination with the seller and require a valid reason, such as shipping damage or the artwork not matching its description.

If a return is approved, the buyer is responsible for the return shipping cost to the seller, and Cohart will process the refund after the artwork has been successfully returned.

 

What if I can't find the artwork I want?

If you need assistance finding artwork, contact hello@cohart.com and our team of art experts will work with you one-on-one to find an artwork that you love!
 

I placed an order, but didn't receive a confirmation email. What should I do?

Please contact us at hello@cohart.com.

Why was my order canceled?

Your order may have been canceled for several reasons, including issues related to item availability or payment failure. We recommend reaching out to our support team at support@cohart.com for further assistance and clarification.