Congratulations on your new artwork!
Whether you purchased through a Cohart listing, invoice, QR code, or at an in-person event, here's what happens next.
If you entered your email address during checkout, you'll automatically receive a purchase confirmation once your payment has been processed.
If you have a Cohart account, your purchase will also appear in:
- Artwork on your public profile
- Purchases under More → Purchases
Order Confirmation
Immediately after checkout you'll receive a purchase confirmation email confirming your order summary and payment receipt.
If you created a Cohart account, your purchase will also be saved to your account for future reference.
Preparing Your Artwork
Your seller will prepare your artwork for fulfillment.
Depending on the artwork, this may include:
- protective packaging
- custom crating
- arranging shipping
- coordinating local pickup
Preparation times vary depending on the seller and artwork. The seller may coordinate with you directly to discuss next steps further.
Shipping or Pickup
How your artwork arrives depends on the fulfillment option selected during checkout.
Ship by Cohart
If your seller is using Ship by Cohart:
- they'll generate a shipping label through Cohart
- package your artwork
- hand it to the selected carrier
Once the shipment is on its way, you'll both receive a tracking number by email.
Ship by Seller
If the seller is arranging shipping themselves, they'll coordinate shipment directly with you and provide tracking information once available.
Local Pickup
If you selected local pickup, you'll coordinate a pickup time directly with the seller.
If you need assistance arranging pickup, feel free to contact hello@cohart.com.
Track Your Shipment
Once your artwork ships, you'll receive:
- a shipping confirmation email
- a tracking number
- a link to the carrier's tracking page
Shipping updates are provided directly by the carrier.
Receive Your Certificate of Authenticity
For eligible artwork purchases, you'll receive a digital Certificate of Authenticity (COA).
Your certificate will be emailed to you after purchase and can be added to your Apple Wallet or Google Wallet for easy access.
📖 Learn more: How to Claim Your Digital Certificate of Authenticity
Frequently Asked Questions
Can I purchase art without creating a Cohart account!
Yes! You can check out as a guest buyer (no sign-in required).
How do I track my shipment?
Once your artwork ships, you'll receive a tracking number by email.
If you selected local pickup, please coordinate directly with the seller.
My artwork arrived damaged. What should I do?
If your artwork arrives damaged, please inform us within 48 hours of receipt or pickup. Beyond this initial window, kindly contact us via email, and the seller may offer assistance with repairs or guide you to a reputable restoration company as appropriate.
Please notify both the seller and Cohart within 48 hours of delivery.
Include:
- photographs of the artwork
- photographs of the packaging
- a description of the damage
We'll work with you and the seller to determine the next steps.
Can I cancel my purchase?
If you need to cancel your order, contact the seller or Cohart as soon as possible.
Orders generally cannot be cancelled once the artwork has shipped or been collected.
How do I add my Certificate of Authenticity to my phone?
Visit:
Visit How to Claim Your Digital Certificate of Authenticity for setup, followed by How to Use the Digital Certificate.
Who pays payment processing fees?
Buyers pay:
- the artwork price
- shipping fees (when applicable)
- sales tax (when applicable)
- international customs fees or duties (fees are determined locally by the entry country before clearing customs)
Payment processing fees are paid by the seller according to their Cohart membership plan.
When will my artwork ship?
Shipping times vary depending on the seller and the artwork. Some pieces require additional packing or custom crating before shipment. You'll receive an email with tracking information as soon as the artwork has been dispatched.
Who do I contact if I have questions about my order?
For any questions regarding your purchase, shipping, pickup, or delivery, contact:
We're always happy to help.